Glossary · Restaurant and counter

What is khata (udhar) in a shop?

Khata is a shop's running credit account for a customer — the udhar book — where purchases taken now and paid for later are written against the customer's name, and payments are written off against what they owe.

Also called Udhar, Credit account, Customer credit ledger · Restaurant and counter · Last reviewed 25 September 2026

Keeping a khata without losing money

Khata is how a neighbourhood kirana, dairy or hardware shop keeps its regulars, and it is where money quietly goes missing. The habits that protect it:

  • A phone number for every account. A debt with no way to reach the person is a gift.
  • A limit per customer, decided before the balance grows, not after.
  • The oldest bill first. A payment clears the oldest bills, so the age of what is owed stays honest.
  • Statements and reminders that show every bill, so there is nothing to argue about.

In the books, a khata sale is a sale on the day it is made, but it is not cash: it is money owed to the shop until it is paid.

Example

Ramesh takes groceries worth ₹520 on Monday and ₹310 on Thursday: his khata reads ₹830. On Saturday he pays ₹600. Monday's ₹520 bill is closed first, ₹80 goes against Thursday's, and ₹230 remains — all of it from Thursday.

How Nivasik handles it

  • "Pay later — on khata" puts a whole bill on a named customer in one tap; part of a bill can go on khata with the rest paid now.
  • The mobile number is required.
  • A limit per customer (no limit, no khata, or an amount), and a count of who is over theirs.
  • Payments go to the oldest bill first, and a bill paid off is closed.
  • Remind and Statement open WhatsApp or SMS with the message typed in — nothing is sent until you press send there.

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